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SHIPPING, RETURNS, AND EXCHANGES

Shipping Policy

Order Processing

  • Processing Time: All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.


Domestic Shipping Rates and Estimates

  • Shipping rates are based on the weight and dimensions of your order. You will be shown a shipping price at checkout based on this information.


International Shipping
We offer international shipping. Because of delays and mishandling of items we only offer Priority shipping and Priority Express shipping for international orders.

Shipping Confirmation and Order Tracking

  • You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Some items may have shipping restrictions due to size, weight, or regulations, which will be noted on the product page.

Shipping Insurance

  • All domestic US orders are insured up to the value of the product and come with a tracking number. International orders are not able to be insured.

Delays and Issues

  • Delays: Shipping times are estimates and are not guaranteed due to potential delays outside our control, such as customs processing, weather conditions, or carrier delays.

  • Lost or Damaged Packages: If your order is lost or damaged in transit, please contact us at graceglorypraise1@gmail.com within 7 days of the estimated delivery date so we can assist you.

Returns

Return & Exchange Policy

General Policy

  1. Personalized Items

    • We do not accept returns, refunds, or exchanges on personalized items. This includes items with custom names, messages, or designs provided by the customer.

    • Personalized items with incorrect spelling provided by the customer are not eligible for returns, refunds, or exchanges. Please ensure all personalized details are accurate before finalizing your order.

  2. Clothing

    • We do not accept returns, refunds, or exchanges on clothing items that do not fit due to improper measuring. Please refer to our sizing chart and guidelines before making a purchase to ensure a proper fit.

Refunds and Replacements

  1. Damaged in Transit

    • If your item was damaged during shipping, please contact us within 7 days of receiving your order. We will require photos of the damaged item and the packaging to process your claim.

    • Upon verification, we will offer you the choice of a full refund or a replacement item.

  2. Our Mistake

    • If we made a mistake with your order (e.g., incorrect item, wrong personalization, etc.), please contact us within 7 days of receiving your order.

    • We will rectify the issue by offering you a full refund or a replacement item at no additional cost.

How to Request a Refund or Replacement

  1. Contact Us

    • Email us at graceglorypraise1@gmail.com with your order number and a detailed description of the issue.

    • For damaged items, include photos of the damaged item(s) and packaging.

  2. Processing Time

    • Once we receive your email, we will review your request and respond within 3 business days.

    • Approved refunds will be processed within 3 business days to your original method of payment.

    • Replacements will be shipped within 5 business days after approval.

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